Shipping policy

Continental United States

DUE TO COVID-19, YOU WILL EXPERIENCE LONGER SHIPPING AND DELIVERY TIME FRAMES

Orders for product that is in stock normally ships within 1 – 7 business days. During high peak season, orders can take up to 14 days to ship. If you need your order delivered by a specific date in the US, please contact customer service at info@keepingthebluesalive.org.

International Orders

DUE TO COVID-19, YOU WILL EXPERIENCE LONGER SHIPPING AND DELIVERY TIME FRAMES

Orders for product that is in stock normally ships within 1 – 7 business days. During high peak season, orders can take up to 14 days to ship. If you need your order delivered by a specific date, please contact customer service at info@keepingthebluesalive.org.

International orders cannot deliver by a specific date unless if expedited freight is arranged by a fulfillment representative. International orders are shipped via UPS Mail Innovations. The initial shipment will be transported by UPS but then handed off to your local post office to make the final delivery. Oftentimes, UPS Mail Innovations can no longer update a tracking number once it has left the United States. Orders can take 4-6 weeks to deliver and the actual delivery date will vary depending on customs clearance for the respective country. Custom duties may apply, depending on the respective country's import policies.

Additional Fees for International Orders

Custom duties and/or taxes may apply, depending on the respective country's import policies.

Pre-Orders

For pre-order items, your credit card will be charged at the time of check-out. If a pre-order item(s) is purchased with additional items from the store that are not pre-order products, the entire order will be held until the ship date specified for the pre-order item(s). Please place a separate order for in stock item(s) you would like to ship separately. Orders with pre-order item(s) will NOT be split shipped.